Terms and Conditions
1. Introduction
Welcome to Facilika.ai! These Terms and Conditions govern your access to and use of our services. By accessing or using Facilika.ai, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using the service.
2. Definitions
"Service" refers to Facilika.ai, a facility management platform offering various services such as asset management, space management, and predictive maintenance.
"User" means any individual or organization using Facilika.ai services.
"Content" refers to all data, text, images, or other materials provided or created by the User while using the Service.
3. Acceptance of the Terms and Conditions
By using Facilika.ai, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. You may not access the service if you do not agree to the terms.
4. Rights Granted to the User
We grant you a non-exclusive, non-transferable, revocable right to access and use Facilika.ai, strictly in accordance with these terms, for the purposes of managing your facilities and assets.
5. Our Security Policies
We take data security seriously and implement industry-standard practices to protect your information. However, you are responsible for safeguarding your account credentials and ensuring secure access to your account.
6. Services and Technical Support Level Agreement
Facilika.ai provides technical support in line with the Service Level Agreement (SLA), available on our website. Technical support is provided via email or through our customer support portal. Service uptime, maintenance schedules, and response times are outlined in the SLA.
7. User Obligations and Restrictions on Use
You agree to:
Provide accurate and complete registration information.
Use the Service only for lawful purposes.
Refrain from any unauthorized access or attempts to disrupt our systems.
You must not:
Reverse engineer, decompile, or attempt to extract the source code.
Share your login credentials with unauthorized third parties.
8. How Do I Get a User Account in Facilika?
To access Facilika.ai, you must create an account by providing your name, contact details, and other required information. Upon registration, you will receive a username and password, which you must keep secure.
9. User Content
As a User, you retain ownership of any content that you create or upload to Facilika.ai. You grant Facilika.ai a worldwide, non-exclusive, royalty-free license to use, store, and display your content as necessary to provide the service.
10. Rates and Payments
You agree to pay the applicable subscription fees based on the pricing plan you choose. Payment terms, billing cycles, and methods will be outlined during registration. All payments are non-refundable unless otherwise stated in a refund policy.
11. Acceptable Use and Unauthorized Access
You must not use Facilika.ai to:
Engage in any illegal activities.
Interfere with the Service’s security features or attempt unauthorized access. We reserve the right to terminate or restrict access to the Service for violations of this policy.
12. Representations and Limitation of Liability
Facilika.ai is provided "as is" without warranties of any kind. We do not guarantee uninterrupted service or the absence of errors. Facilika.ai, its officers, and employees are not liable for any indirect, incidental, or consequential damages arising from the use of the Service.
13. License of Use and Intellectual Property
All intellectual property related to Facilika.ai, including the software, design, and trademarks, is owned by Facilika.ai. You are granted a limited license to use Facilika.ai in accordance with these terms but not to reproduce or distribute the underlying software.
14. Trademarks and Trade Names
Facilika.ai’s logos, trademarks, and trade names are protected by law. You may not use them without prior written consent.
15. Links to Other Sites and Third-Party Materials
Facilika.ai may contain links to third-party websites or resources. We are not responsible for the content, products, or services provided by such third parties, and you access them at your own risk.
16. Notices and Procedure for Claims of Copyright Infringement
If you believe your copyright has been infringed, you can submit a notice by contacting us at info@facilika.ai with details of the alleged infringement.
17. Access to the Service
Facilika.ai is accessible via web browsers. We do not guarantee compatibility with all devices or networks. You are responsible for ensuring that your access to the Service complies with applicable laws and regulations.
18. Validity and Modifications to the Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on the website and will take effect immediately. It is your responsibility to review the terms regularly.
19. Applicable Legislation
These Terms and Conditions are governed by the laws of Dubai, UAE. Any disputes arising from these terms will be resolved in the courts of Dubai, UAE.