Privacy Policy
1. Introduction
At Facilika.ai, we are committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your data when you interact with our platform.
2. Definitions
Personal Data: Any information related to an identified or identifiable natural person.
Data Subject: The individual to whom the personal data relates.
Data Controller: The organization responsible for determining the purposes and means of processing personal data (Facilika.ai).
Data Processing: Any operation performed on personal data, including collection, storage, and usage.
3. Principles
We adhere to the following principles regarding your personal data:
Lawfulness, fairness, and transparency: Your data will be processed lawfully and fairly.
Purpose limitation: Data is collected for specified, legitimate purposes.
Data minimization: We collect only the data necessary for the purposes outlined.
Accuracy: We ensure data is accurate and kept up to date.
Storage limitation: Data will not be kept longer than necessary.
Integrity and confidentiality: Your data is secured with appropriate technical and organizational measures.
4. Who is responsible for the treatment?
Facilika.ai is the Data Controller responsible for the processing of your personal data. For any questions or concerns regarding this Privacy Policy or your data, you can contact us at info@facilika.ai.
5. Authorization of the Owner for Data Processing
By using our platform, you authorize Facilika.ai to process your personal data for the purposes outlined in this Privacy Policy. Your explicit consent is required for certain activities, such as marketing communications.
6. Ways to acquire authorization
We obtain your authorization through the following methods:
Opt-in consent during registration or form submissions.
Implied consent based on your interaction with the website (e.g., submitting a request for a demo).
7. What are the Purposes and Uses of the Data?
We collect and process your personal data for the following purposes:
To provide and manage our services, such as scheduling demos and managing user accounts.
For customer support and communication, including responding to inquiries.
For marketing and promotional activities, with your explicit consent.
To improve our platform, by analyzing usage data.
For compliance with legal obligations.
8. User Responsibility
You are responsible for providing accurate and up-to-date personal data. You must keep your login credentials secure and notify us immediately if you believe your account has been compromised.
9. Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policies of any third-party sites you visit.
10. How long do we keep your information?
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typically, we keep data related to user accounts for the duration of your account’s activity and a period afterward to comply with legal obligations.
11. What are your rights in relation to the processing of your data and how can you exercise them?
As a data subject under GDPR, you have the following rights:
Right to access: You can request details of the personal data we hold about you.
Right to rectification: You can correct any inaccurate or incomplete data.
Right to erasure ("Right to be forgotten"): You can request the deletion of your data under certain circumstances.
Right to restrict processing: You can request to limit the processing of your data.
Right to data portability: You can request that your data be transferred to another service provider.
Right to object: You can object to the processing of your data for specific purposes, such as marketing. To exercise your rights, contact us at info@facilika.ai.
12. What is the response time to requests?
We strive to respond to all data access requests within 30 days. If the request is complex, we may extend this period by a further two months, and you will be notified of any delay.
13. What does Facilika.ai do for the security of my personal data?
We implement industry-standard security measures, including:
Data encryption during transmission and storage.
Access controls to ensure only authorized personnel can access personal data.
Regular security audits to ensure the platform is secure against unauthorized access and data breaches.
14. To whom do we communicate your data?
We do not share your personal data with third parties unless required by law or necessary for the provision of our services (e.g., payment processors). Any third-party service providers we engage are bound by confidentiality agreements and GDPR-compliant data processing agreements.
15. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or via email. Continued use of our platform after such changes constitutes acceptance of the revised policy.